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To view the complete Clarins website, you need to have JavaScript activated and Macromedia Flash installed. You can activate JavaScript in your browser's settings or options area. Flash is free and easy to install.

All of the information you supply is strictly confidential. It will only be used internally by Clarins for deliveries or customer service.

Your credit card details are SSL-encrypted and will never be stored online or accessed without your permission.

You can request a new password from the Sign In section of the site by clicking on the forgotten password link, entering your registered email address and confirming your request. Your new password will then be emailed to you.

No. You can place an order without registering on the site by using our Guest Checkout. However, registration allows you to track orders, review your order history, collect and view your reward points and place orders without having to re-enter your details. This will save time when placing future orders.

Signing up is fast and easy. Simply click the register link on the Sign In page and enter the information that is required or during the checkout process, select the ‘Register’ option.

You can change your personal data within the My Account pages.

Add the products you want to buy by clicking on ‘Add to Bag’ then click on the "View my Bag" link to begin the order process. The site will guide you through the necessary steps. section.

Each order you place on Clarins.co.uk is limited to 5 products. In addition, within each order, no more than 3 articles of any single product reference may be ordered. 

The maximum spend on each order is £400. 

All Clarins UK retail products can be purchased online. You may notice slight differences in gift sets and promotions that are exclusive to www.clarins.com or to retail stores. On occasion, items temporarily go out of stock but we do our best to keep every product available. We do not accept backorders or pre-orders for items.

Yes. Your billing address will automatically be entered as your delivery address. You can change this during the checkout process. If you have an account, you can also create, change and save multiple addresses in your address book. Unfortunately, if you have already placed an order you will be unable to change your delivery address.

When placing an order you may enter separate billing and delivery addresses.
The order will be delivered to the address indicated. Packages are delivered without pricing information; you will receive a receipt with details of your order by e-mail. The My Account area also offers an address book that enables you to save a different delivery address and billing address.

No, currently www.clarins.com only delivers to Mainland UK and Nothern Ireland. We do not ship to Channels Islands.

Delivery Options:
Standard: DPD (2 to 3 business days) £3.95
Express – DPD (Next day delivery order by 2pm Monday to Friday) £5.95
Saturday and Sunday – DPD weekend (order by 2pm Friday) £8.50
Saturday by 12.30 pm – DPD Saturday am (order by 2pm Friday) £9.99
Sunday by 12.30pm – DPD Sunday am (order by 5pm Friday) £10.99

Please be aware that our next day, Saturday and delivery service is not available for deliveries to the following locations,
Channel Islands, Northern Ireland, IOM and Scottish Highlands

We currently accept payment via Visa, MasterCard, Maestro and American Express. Please be aware that we use 3D Secure for payments.

Clarins.com offers the following delivery options:
Standard: DPD (2 to 3 business days) £3.95
Express – DPD (Next day delivery order by 2pm Monday to Friday) £5.95
Saturday and Sunday – DPD weekend (order by 2pm Friday) £8.50
Saturday by 12.30 pm – DPD Saturday am (order by 2pm Friday) £9.99
Sunday by 12.30pm – DPD Sunday am (order by 5pm Friday) £10.99

Please be aware that our next day, Saturday and delivery service is not available for deliveries to the following locations,
Channel Islands, Northern Ireland, IOM and Scottish Highlands

If your payment is declined, please contact your bank or credit card company. Authorisation is between our banking provider and your financial institution. If you encounter any difficulties, you may also contact Clarins Customer Relations.

Your credit card will not be charged until your order has been dispatched. You may see a temporary authorisation on your account; this is replaced by the actual charge when your order has been dispatched.

When you’ve placed an order, www.clarins.com will display a confirmation message. You will also receive a summary and receipt via email.
If you've registered with us, your order will also be viewable on the site after 24 hours in the My Account area.

Your order number will be in the confirmation email and in the My Account pages under Order History.

As we normally dispatch orders within 1- 2 days, it may not be possible to cancel prior to dispatch. In this instance you would need to return your order once received in accordance with our Returns Policy.

Once you have confirmed your order on the site, you will receive two emails. The first confirms that your order has been received; this is also your receipt. The second email is sent as soon as your order has been dispatched, accompanied by detailed delivery information and the tracking number for your order. You can track your order by clicking on the Track order. If you are registered you can also track the status of your order in the My Account area.

If you have not received your order after 7 days, please contact Clarins Customer Relations to resolve the issue.

We welcome the return of products purchased on Clarins.com within 60 days of receipt. Please fill out the return form and follow the instructions under "How do I make a return or exchange?" below. Due to the personal nature of the products we sell, we cannot replace or refund unwanted items that have been opened or where seals have been broken. When sending back a return, please ensure that you also return any associated gift sets or kits given with your purchase. Such gifts can be miniature products, product samples or accessories, granted when you met the qualifying spending threshold of the current offer. If the gift isn’t returned, then we reserve the right to deduct the value of the gift from your refund.

VAT is included on all products on our Clarins website and is itemised for your reference at the checkout stage. We do not currently offer a VAT free service online or are we able to refund VAT for customers who reside within the Channel Islands.

We are happy to rectify any errors. Please contact Clarins Customer Relations for assistance.

Clarins accepts returns on orders within 30 days of the date of initial dispatch.
To make a return, please complete the Returns Document and send it back to us with your products to:
Clarins.com (Returns Department)
WESTEX LTD (E COMMERCE)
UNIT 1, TEMPLE HOUSE
RIVERWAY
HARLOW
ESSEX
CM20 2EY
Phone Number: 01279 774 215
Please contact our Clarins Customer Relations for more information. For our full details, please refer to our Returns Policy.
Due to the personal nature of the products we sell, we cannot replace or refund unwanted items that have been opened or where seals have been broken. When sending back a return, please ensure that you also return any associated gift sets or kits given with your purchase. Such gifts can be miniature products, product samples or accessories, granted when you met the qualifying spending threshold of the current offer. If the gift isn’t returned, then we reserve the right to deduct the value of the gift from your refund.

If an item arrives damaged you can request a full refund or an exchange. Please contact our Clarins Customer Relations for assistance.

Refunds are issued on the card used to place the initial order. You will be refunded the cost of the returned product(s) as soon as the return is received and processed. Please refer to our Returns Policy for more information.

You will find the newest and most complete assortment of Clarins products at Clarins.com. On occasion, items temporarily go out of stock, but we do our best to keep every product available. You may also find Clarins at major department stores, selected chemists and salons. To find your nearest Clarins store, please visit our Store Locator, and to find all authorised retailers that stock Clarins, please visit our Authorised Retailers.

Every product on this website is accompanied by notes on the application method. Tips for applying each item can be found on its product page and on the How to Apply pages.

You can use our online Beauty Consultation to guide you through our range and create your own personalised skin care program. You’ll be asked a few questions about your skin, your concerns and your preferences - and in response you’ll have a shortlist of the products that fit your needs. Your Beauty Consultation will be stored on My Account in the My Beauty Profile section.

All Clarins products contain natural botanicals and other ingredients. You can learn more by reading the ingredients section for each product description on the site or by accessing the Why Clarins section.

You can write a review on any product by giving a global rating and sharing your opinion with others. You will be asked to write a text review about your chosen product. Before submitting, you will have a chance to preview your review and see how it will look on-line. If you are happy with your review, click “Submit” to send it. You may also Modify or Cancel your review at any point.
Please note that it may take up to 72 hours for your review to be processed and posted onto our site. Any reviews containing inappropriate material including (but not limited to); swearing, racism and general obscenities. All your reviews will then be stored in your account under My Reviews and Recently Viewed.

If you have not found the answer to your question, please contact us on 01279 774 215 from 9:30am – 5:30pm local time Monday - Friday (except holidays). Alternatively, you may also contact Clarins Customer Relations.

*Source: The NPD Group, value sales YTD Dec 2013.

For us, it’s all about you. When we create products and services, we always think about how they will be of benefit to our customers. Our commitment to you is to produce high-quality and efficient products, that meet safety standards and bring you skin care benefits. The same quality commitment stands for our partnerships. We choose to work with partners who share our core values. Counterfeit products have unfortunately been identified in the market so do take extra care in considering from where you are buying Clarins.
To ensure your Clarins products are authentic, please only purchase directly from our brand in stores or online, or through one of our authorised stores or selected etailers. To find an authorised store or skin care professional near you, please visit our Store Locator, or see the below list of authorised online retailers.

 

 

boots.com/
debenhams.com/
johnlewis.com
harrods.com/en-gb
houseoffraser.co.uk/
selfridges.com/GB/en/
fenwick.co.uk/
escentual.com/
feelunique.com/
lifeandlooks.com/
nvspharmacy.co.uk/
jarrold.co.uk/
landyschemist.com/
asos.com/
sandersonsdeptstore.co.uk/

Unauthorised retailers do not have direct access to Clarins product or resources. As a result, they may may be offering wrongly or differently priced, outdated, spoiled, and unsafe Clarins products. Clarins does not take any responsibility for these products, as they may not be genuine. For your own safety and to avoid any skin or allergic reactions it is best to not buy Clarins from anywhere not listed above.

Offer valid on all £50+ online orders until 31st January 2020. Maximum redemption of one per customer. Please note the total spend of your order, after this discount has been applied, must meet the minimum spend required for any other special offer or to qualify for free delivery. This offer cannot be used for online gift voucher or spa voucher purchases, be combined with a loyalty code or discount offer unless specified and be redeemed in store.

Due to the personal nature of the products we sell, we cannot replace or refund unwanted items that have been opened or where seals have been broken. When sending back a return, please ensure that you also return any associated gift sets or kits given with your purchase. Such gifts can be miniature products, product samples or accessories, granted when you met the qualifying spending threshold of the current offer. If the gift isn’t returned, then we reserve the right to deduct the value of the gift from your refund.

 

1. The prize draw (the "Prize Draw") is open to UK residents aged 18 and over.
2. Employees or agencies of Clarins (UK) ltd, its group companies or their family members, or anyone else connected with the Prize Draw may not enter the Prize Draw.
3. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.
4. The Prize Draw is not sponsored by Instagram.
5. No purchase is necessary.
6. To enter, entrants must screenshot our Instagram Stories slide and repost to their Instagram Story, tagging their nominated person.
7. Only one entry per person.
8. Entries on behalf of another person will not be accepted.
9. Clarins (UK) ltd accepts no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by Clarins (UK) ltd.
10. By entering the Prize Draw, you allow Clarins (UK) ltd to use shared communication for any training and marketing purposes.
11. Three winners will be chosen from a random draw of entries received in accordance with these Terms and Conditions. The draw will be performed by a random computer process. The Prize Draw will take place one week after the competition ends on Monday 13th April.
12. The winners will receive a Clarins care package filled with products. Their nominated person will also receive a Clarins care package filled with products.
13. The winners will be notified on Instagram one week after the closure of the competition via direct message. If a winner does not respond to @clarinsuk Instagram within 72 hours of being notified by direct message, Clarins (UK) ltd, then the winner's prize will be forfeited and Clarins (UK) ltd shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 72 hours or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner's prize will be forfeited and Clarins (UK) ltd shall be entitled to select another winner.
14. The prizes will be sent to the winners by Clarins (UK) ltd by Royal Mail special delivery. The prize will be only sent to an address in the UK. Please allow 14 working days for delivery.
16. The prizes are non-exchangeable, non-transferable, and are not redeemable for cash or other prizes.
17. Clarins (UK) ltd retains the right to substitute the prizes with an alternative prize of the equivalent value in the event the original prizes offered are not available.
18. The winner may be invited to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on Clarins (UK) ltd's reasonable request. The winner consents to the use by Clarins (UK) ltd and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner's Prize Draw entry, voice, image, photograph and name for publicity purposes (in any medium, including still photographs and films, and on the internet, including any websites hosted by Clarins (UK) ltd and its related companies) and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all entrants consent to the same.
19. Clarins (UK) ltd shall use and take care of any personal information you supply to it as described in its privacy policy, a copy of which can be seen here, and in accordance to the Data Protection Act 1998. By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your Prize Draw entry.
20. Clarins (UK) ltd accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. Clarins (UK) ltd further disclaims liability for any injury or damage to your or any other person's computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw.
21. Clarins (UK) ltd reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of Clarins (UK) ltd in all matters under its control is final and binding and no correspondence will be entered into.
22. Clarins (UK) ltd shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.
23. The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the exclusive jurisdiction of the English courts.
24. References to Clarins (UK) ltd in these rules are to Clarins (UK) Ltd, 10 Cavendish Place, London, W1G 9DN. For further information relating to the care package competition please contact consumer.relations@clarins.com. Dated: 09/04/2020